Section 11 of 38
Chapter 10: Renewals
10.145 Removing a Notice of Release of Liability (NRL) From a Record
Renewal notices are not generated when the vehicle record contains a Notice of Transfer and Release of Liability (NRL).
The following procedure must be used to delete NRL information from the record:
| If | Then |
|---|---|
| The buyer’s name matches the name of the registered owner of record (usually because the NRL updated after the transfer) | Print a copy of the vehicle record. Dateline stamp and write “delete Subrecord J” on the printout. Forward the printout to the Data Entry Unit at MS D190 in DMV headquarters with the miscellaneous work. |
| The buyer’s name does not match the name of the registered owner of record (for example: the sale was canceled/voided) | Verify that the customer and registered owner (as shown on the vehicle record) are the same person. Have the customer complete a REG 256 with: -The license plate number. -The vehicle identification number (VIN). -Section G completed stating the vehicle has not been sold and that they are the registered owner and in physical possession of the vehicle. -Section H completed with the full printed name and signature of the customer. Print a copy of the vehicle record. Dateline stamp and write “delete Subrecord J” on the printout. Forward the printout and REG 256 to the Involuntary Transfer Section (ITS) at MS D273 in DMV headquarters with the miscellaneous work. |
| A telephone inquiry is received for either of the situations described above | Mail a REG 256 to the customer and instruct them to complete the REG 256 as listed above. Instruct the customer to mail the completed REG 256 to: DMV Registration Processing Unit MS C271 2415 First Ave. Sacramento, CA 95818 |
| If the customer states that they do not own the vehicle and is receiving towing or parking/toll violation charges | Have them complete a Record of Complaint Form (INV 172A). Fax the completed INV 172A to ITS at (916) 657-5909. |