22.090 Two Renewal Notices Received for the Same Vehicle

When a vehicle owner receives two renewal notices for the same vehicle and inquires about the duplicate notice; the following must be submitted:

• A Statement of Facts (REG 256) form explaining the situation.
  Example: The vehicle left the state then returned and reregistered in California, is registered as special equipment, or is a revived junk.
  
• Documentation to substantiate the explanation, if available.
  Example: The out-of-state registration showing the vehicle was registered prior to expiring in California.
  

The procedures below must be followed:

• Determine which is the correct renewal notice.
• Close the incorrect vehicle record by doing one or more of the following:
  — Key the appropriate planned nonoperation (PNO) code in the PNO field.
  — Clear the transaction if all documents and fees are submitted, or issue a report of deposit of fees (RDF) requesting additional items needed to mark the record corresponding to the incorrect renewal notice.
  — If the vehicles record cannot be corrected, send the application to DMV headquarters.

When a vehicle owner receives two renewal notices for the same vehicle and renews using the wrong renewal notice; the following must be submitted:

• The incorrect registration card.
• Additional fees that may be due.

If the vehicle record must be corrected, send the application to DMV headquarters.