People with Disabilities

If you have a disability, the DMV can provide you with information and assistance to suit your needs.

Interacting with the DMV

There are several ways you can interact with the DMV depending on your needs and abilities.

Online

Interacting by Telephone

Contact Centers: 1-800-777-0133 (toll-free)

TTY: 1-800-368-4327 (toll-free)

You can speak with a DMV specialist over the phone or request assistance with making arrangements to have someone help you at a DMV field office. Our Contact Center Agents offer information on nearly all services available at the DMV, such as:

Vehicle registration
How to obtain a driver’s license (DL)
Where to take a driver’s license test
What to expect at that test
Driving Under the Influence (DUI) restrictions and much more

Visiting DMV in Person

The “Start Here” Sign

All DMV Offices have a “Start Here” Appointment/Persons with Disabilities Only sign. When visiting a DMV office you may go to the “Start Here” sign to request any assistance or accommodation you might need.

Specially Designated Counter for People with Disabilities

After checking in at the “Start Here” window, you can go to a designated counter for people with disabilities and get a queue ticket to wait for DMV services.

The Office Manager at any DMV Office

You can speak to the office manager at any DMV office that you call or visit. DMV office managers are trained to assist people with disabilities and offer accommodation if needed.

DMV Driver Safety Offices – Disabled Parking and Building Access Maps

All DMV Driver Safety Office listings now include a map showing where people with disabilities can park and get building access for that specific office.

For Speech Impaired, Deaf, and Hard of Hearing

If you have a speech or impairment or are deaf or hard of hearing, you can call a TTY toll-free number for assistance with DMV services. This number only accepts and responds to typed messages from another TTY.

TTY toll-free: 1-800-368-4327

Or use our Online Chat option to connect with a Contact Center Agent.

Interpreter Services

The DMV provides interpreters, including ASL interpreters, at no additional cost to those who need them.

If you need an ASL interpreter, please let DMV staff know and together you can schedule an appointment when an ASL interpreter is available.

To make arrangements for an ASL interpreter, call:

1-800-735-2929 using California Relay Telephone Service from TDD phones.
1-800-735-2922 from voice phones.

Or use our Online Chat option to connect with a Contact Center Agent.

Driver’s License and Knowledge Test Accommodations

The DMV provides the following testing accommodations, in addition to using the in-office TouchScreen Terminal (TST). Make your accommodation request by choosing one of the options mentioned on the top of the page to interact with the DMV.

Online Learning and Tests
Paper
Audio
Person-to-Person
Pre-recorded DVD in ASL

Conducting Business with Your Service Animal

Your service animal is welcome to accompany you into any DMV field office. No DMV location can turn you away because you have a service animal to assist you.

Your service animal is not required to wear an identifying harness or special collar, but you may be asked if the animal is a service animal or what tasks the animal has been trained to perform.

Please note that if your animal poses a direct threat to the health or safety of other people, you will be asked to remove your animal from the office.

Additional information on service animal accommodations