Vehicle Industry Services Contact Information

Semi Front Back

Hours

Monday, Tuesday, Thursday, Friday: 8 a.m. – 5 p.m.
Wednesday: 9 a.m. – 5 p.m.
Saturday, Sunday: closed

If you are an Occupational Licensee or applicant, please call (877) 563-5213 for assistance.

Mailing Address

Postal Address
OL Section
PO Box 932342 MS L224
Sacramento, CA 94232-3420

Courier Deliveries (No Public Access)
OL Section
8243 Demetre Ave
Sacramento, CA 95828

Complaints

To file a complaint against a driving school or traffic violator school: Driving School and Traffic Violator School Complaints – California DMV.

Complaints against other licensed businesses such as vehicle dealers, salespersons, registration services, dismantlers, etc. are handled by the Department of Motor Vehicles (DMV) Investigations Division.

To file a complaint with DMV Investigations: Report DMV Violations – California DMV.

  • If you have questions regarding the processing of a specific IRP application, such as fees due, required documents, status, etc., contact a representative at the IRP Operations unit: (916) 657-7971
  • If you need to email the IRP Operations Unit, contact: IRPCustomerResponse@dmv.ca.gov
  • If you have already contacted the IRP Operations Unit but you need additional assistance, contact the management staff: (916) 657-7783
  • If you need to mail or fax information to the IRP Operations Unit:
    • Send mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      IRP Operations MS H160 
      PO Box 932320 
      Sacramento, CA 94232-3200
    • Send Overnight mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      IRP Operations MS H160 
      2415 First Avenue 
      Sacramento, CA 95818
    • Send a fax to: (916) 657-6628 or (916) 657-6630
  • If you have questions regarding the processing of a specific MCP application, such as fees due, required documents, status, etc., contact a representative in the MCP Operations unit: (916) 657-8153
  • If you need to mail or fax information to MCP Operations:
    • Send mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      MCP Operations MS H875 
      PO Box 932370 
      Sacramento, CA 94232-3700
    • Send Overnight mail to: 
      Department of Motor Vehicles 
      Registration Operations Division 
      MCP Operations MS H875 
      2415 First Avenue 
      Sacramento, CA 95818
    • Send fax to: (916) 657-6803

If you have questions about PFR, contact a representative in the IRP Operations Unit: (916) 657-7971

If you have questions about an ICP issue, email the ICP team: rodicpadministrators@dmv.ca.gov