Awards and Recognitions 2020

DIGITAL TRANSFORMATION


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Qmatic Queuing System – Best Mobile
Government Technology Magazine
Appointments can be scheduled online, and customers can queue virtually using their phones.


2020 AAMVA Awards Program Fostering a Tradition of Excellence American Association of Motor Vehicle Administrators
DMV 2 U – Customer Convenience
AAMVA
On-site REAL ID processing services provides a more convenient option to select organizations.


GOVX Government Experience Awards Logo
DMV Modernization During the COVID-19 Pandemic- Government Experience Awards
Center for Digital Government
Automated workflow delivers enhanced digital user experience during the COVID-19 pandemic.

CUSTOMER ENGAGEMENT


2020 AAMVA Awards Program Fostering a Tradition of Excellence American Association of Motor Vehicle Administrators
Operation Excellence Media Kit
AAMVA
Information packet provides media with tools to inform Californians about half-day training session to improve REAL ID customer service.

REAL ID: Print or Digital Advertising
AAMVA
Eye-catching advertising reminds air travelers about new federal requirements to fly within the United States.

New REAL ID Emblem: Logo
AAMVA
Redesigned REAL ID logo with bear and star assists customers in recognizing REAL ID compliant cards.

TEAM MEMBER ENGAGEMENT


2020 AAMVA Awards Program Fostering a Tradition of Excellence American Association of Motor Vehicle Administrators
Tragedy in Paradise – Feature Story
AAMVA
Internal publication shares how the DMV rebuilt its office after devastating wildfires.

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