{"id":243494,"date":"2024-07-02T11:02:20","date_gmt":"2024-07-02T18:02:20","guid":{"rendered":"https:\/\/www.dmv.ca.gov\/portal\/?page_id=243494"},"modified":"2024-07-02T11:58:27","modified_gmt":"2024-07-02T18:58:27","slug":"new-online-driver-safety-portal-offers-improved-interaction-with-dmv","status":"publish","type":"page","link":"https:\/\/www.dmv.ca.gov\/portal\/es\/news-and-media\/news-releases\/new-online-driver-safety-portal-offers-improved-interaction-with-dmv\/","title":{"rendered":"New Online Driver Safety Portal Offers Improved Interaction with DMV"},"content":{"rendered":"<p>Contact: Office of Public Affairs<br>2415 First Avenue<br>Sacramento, CA 95818<br>(916) 657\u20136437 |&nbsp;<a href=\"mailto:dmvpublicaffairs@dmv.ca.gov\">dmvpublicaffairs@dmv.ca.gov<\/a><\/p>\n\n\n\n<p>PARA PUBLICACI\u00d3N INMEDIATA<strong><br>2 de julio de 2024<\/strong><\/p>\n\n\n\n<p><strong>Sacramento<\/strong> - En la \u00faltima fase del desarrollo de su transformaci\u00f3n digital centrada en el cliente, el Departamento de Veh\u00edculos Motorizados de California ha introducido un nuevo sistema de gesti\u00f3n de casos en l\u00ednea que proporciona respuestas m\u00e1s r\u00e1pidas a cuestiones de Seguridad Vial tales como suspensiones y audiencias.<\/p>\n\n\n\n<p>El sistema digital moderno proporciona a conductores, al igual que a sus abogados, una forma m\u00e1s conveniente de interactuar con la oficina de Seguridad Vial del DMV al eliminar la necesidad de llamar o visitar una oficina de Seguridad Vial para solicitar o llevar a cabo una audiencia, as\u00ed como revisar el estatus de un caso o de los requisitos para restituir una licencia de manejar suspendida. El nuevo sistema no incluye asuntos b\u00e1sicos de licencia de manejar o servicios de matr\u00edcula vehicular.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cEste \u00faltimo servicio del DMV en l\u00ednea hace que sea mucho m\u00e1s f\u00e1cil para los clientes resolver sus problemas de seguridad vial sin tener que salir de sus casas\u201d, dijo el Director del DMV, Steve Gordon. \u201cEste sistema en l\u00ednea hace al DMV m\u00e1s accesible y eficiente y es un ejemplo de c\u00f3mo el DMV est\u00e1 mejorando la experiencia del cliente.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p>El DMV recibe aproximadamente 30,000 llamadas al mes de clientes que necesitan asistencia con los desaf\u00edos y acciones sobre asuntos relacionados con la seguridad vial de las cuales alrededor de 14,000 son para solicitar una audiencia. Es posible que a estos clientes se les haya suspendido su licencia de manejar por hacerlo bajo <a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/driver-education-and-safety\/dmv-safety-guidelines-actions\/driving-under-the-influence\/\">los efectos del alcohol<\/a> u otras sustancias, tienen muchos puntos como conductores <a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/driver-education-and-safety\/dmv-safety-guidelines-actions\/negligence\/\">negligentes en su historial de manejo<\/a> o han sufrido condiciones mentales o f\u00edsicas que pueden haber <a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/driver-education-and-safety\/dmv-safety-guidelines-actions\/deteriorated-driving-skill\/\">deteriorado sus capacidades para manejar de manera segura<\/a>Los californianos que tienen su privilegio de manejar suspendido o revocado tienen derecho a una audiencia para <a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/driver-education-and-safety\/dmv-safety-guidelines-actions\/administrative-hearings\/\">impugnar la acci\u00f3n<\/a> y revisar las pruebas<\/p>\n\n\n\n<p>Los abogados y conductores deben iniciar sesi\u00f3n en sus cuentas MyDMV para acceder al sistema de gesti\u00f3n de casos en l\u00ednea de Seguridad Vial. Para empezar, visite <a href=\"http:\/\/www.dmv.ca.gov\/portal\/es\/driversafety\/\">www.dmv.ca.gov\/driversafety<\/a>.<\/p>\n\n\n\n<p>El DMV ha pasado los \u00faltimos a\u00f1os digitalizando sus servicios, mejorando la eficiencia y haciendo que m\u00e1s del 90% de las transacciones est\u00e9n disponibles por tel\u00e9fono celular, tableta, computadora port\u00e1til o computadora de escritorio.<\/p>\n\n\n\n<p><strong>Otros Servicios en L\u00ednea<\/strong><\/p>\n\n\n\n<p>El DMV ha tomado muchas medidas para ofrecer m\u00e1s servicios digitales. La mayor\u00eda de las transacciones del DMV no requieren una visita a una oficina, incluyendo las transacciones simples de autoservicio que ya no est\u00e1n disponibles en oficinas. Se recomienda a los clientes utilizar los&nbsp;<a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/dmv-online\/\"><a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/dmv-online\/\">servicios en l\u00ednea<\/a><\/a>&nbsp;y otros medios de servicio para completar transacciones, como pueden ser renovaciones elegibles de licencias de manejo y registro de veh\u00edculos. Los clientes tambi\u00e9n pueden usar el&nbsp;<a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/make-an-appointment\/service-advisor\/\"><a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/?s=\">Asesor de Servicios<\/a><\/a>&nbsp;en el sitio web del DMV para conocer otras opciones para hacer tr\u00e1mites en el DMV.<\/p>\n\n\n\n<p>Para inscribirse para recibir avisos electr\u00f3nicos de renovaci\u00f3n de matr\u00edcula vehicular y de la licencia de manejar, inicie sesi\u00f3n en su cuenta MyDMV o abra una en <a href=\"http:\/\/www.dmv.ca.gov\/portal\/es\/mydmv\/\">dmv.ca.gov\/mydmv<\/a>y luego inscr\u00edbase.<\/p>\n\n\n\n<p class=\"has-text-align-center\">###<\/p>\n\n\n\n<p class=\"has-text-align-center translation-block\">Sign up to receive the latest DMV News Alerts:&nbsp;<a href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/dmv-news-alerts\/\" target=\"_blank\" rel=\"noreferrer noopener\">DMV NEWS ALERTS \u2013 California DMV<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Contact: Office of Public Affairs2415 First AvenueSacramento, CA 95818(916) 657\u20136437 |&nbsp;dmvpublicaffairs@dmv.ca.gov FOR IMMEDIATE RELEASEJuly 2, 2024 Sacramento \u2013 In the latest development in its customer-focused digital transformation, the California Department of Motor Vehicles has introduced a new online case management system that provides faster response times on Driver Safety issues, such as suspensions and hearings. [&hellip;]<\/p>\n","protected":false},"author":2562,"featured_media":0,"parent":44932,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ep_exclude_from_search":false,"dmv_page_popups":[],"dmv_ribbon_color":"","dmv_top_illustration":"","dmv_page_title":"","dmv_page_subtitle":"","dmv_exclude_from_search_results":false,"dmv_allowed_editors":[],"dmv_display_translate_button":true,"footnotes":""},"categories":[88],"tags":[3525,13469,2715],"dmv_task":[66],"dmv_functional_page_type":[3],"dmv_content_type":[],"class_list":["post-243494","page","type-page","status-publish","hentry","category-driver-education-safety","tag-driver-safety","tag-news-and-media","tag-news-release","dmv_task-driver-safety","dmv_functional_page_type-press-release"],"featured_image_src":null,"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>New Online Driver Safety Portal Offers Improved Interaction with DMV - California DMV<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.dmv.ca.gov\/portal\/es\/news-and-media\/news-releases\/new-online-driver-safety-portal-offers-improved-interaction-with-dmv\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Online Driver Safety Portal Offers Improved Interaction with DMV - California DMV\" \/>\n<meta property=\"og:description\" content=\"Contact: Office of Public Affairs2415 First AvenueSacramento, CA 95818(916) 657\u20136437 |&nbsp;dmvpublicaffairs@dmv.ca.gov FOR IMMEDIATE RELEASEJuly 2, 2024 Sacramento \u2013 In the latest development in its customer-focused digital transformation, the California Department of Motor Vehicles has introduced a new online case management system that provides faster response times on Driver Safety issues, such as suspensions and hearings. 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