Cookies on DMV websites are limited to the following purposes:

• Session Management – Supporting site navigation, user interaction, and analytics
• Security – Enabling protections like CSRF tokens and login authentication
• Traffic Routing – Optimizing site performance through load balancing

Cookies used on DMV websites may collect the following session-level data:

• Session ID, Type, and Duration
• Session Start and End Time
• Agent Address/ID
• Local IP Address
• Operating System and Browser Info

Some technical information is automatically logged when you visit our site, including:

Under California Government Code § 11015.5, “electronically collected personal information” includes any data maintained by an agency that identifies or describes an individual. DMV may collect your IP address and domain name, but this data is used only for statistical purposes and is not shared or sold.

If you voluntarily submit additional information—such as filling out a form or participating in a survey—that data may also be collected and retained per applicable laws.

Additional Information
AB Tasty may also use an opt-out cookie (ABTastyOptout), brief technical cookies created and deleted instantly to test browser settings, and local/session storage to record navigation history or temporary service data. These mechanisms support experiment functionality only and do not identify visitors.

Glance cookies contain session IDs and limited state data. They do not transmit personal information unless you initiate a co-browsing session with a DMV agent.

DMV uses the following external tools:

• Google Analytics 4 (GA4): Tracks site usage with a client ID stored in a cookie. No personally identifiable information (PII) is captured or reported. Google does not expose cookie values in reports. Data is available in the Google Analytics dashboard, reviewed by DMV staff.
• Glance Cobrowse: Used to support live co-browsing sessions with DMV customer service agents. Cookies are placed by default but only transmit data when a session is initiated by the user. Data is collected in the Glance dashboard and accessed by DMV staff.

• Session cookies are erased when you close your browser.
• Some cookies may persist up to 30 days or, in the case of analytics, up to 2 years.

• Google Analytics: Tracking is automatic and anonymous. Opt-out is not available, but no personal data is collected or shared.
• Glance Co-browsing: You must actively opt in by initiating a session and entering a code. If you do not use this feature, no data is shared.

If desired, you can manage or disable cookies via your browser settings. Note that some site features may not function properly without cookies enabled.

To learn more about how DMV protects your data, visit Privacy and Security.