Awards and Recognitions 2021

DIGITAL TRANSFORMATION



California DMV Website Redesign
AAMVA
A user-friendly website makes it easier to find information and complete online transactions.


GOVX Government Experience Awards Logo
Virtual Field Office: State Government Experience
Center for Digital Government
An office visit is no longer required to complete many transactions offered online.



Digital Mailroom: Innovative Use of Technology
AAMVA
Artificial Intelligence technology allows customers to submit documentation online.



REAL ID Automated Document Verification – Best Application Serving an Agency’s Business Needs: Best of California
Center for Digital Government
Artificial intelligence technology allows timelier electronic REAL ID application and document verification.


Official Best of CA California Award Logo
Paper Reduction via Augmented Digital Experience – Best Workforce/Workplace Initiative: Best of California
Center for Digital Government
Chrome tablets allow customers to review finished driver’s license and identification card applications while in field offices.


GOVX Government Experience Awards Logo
In-Office Knowledge Test Alternatives – AI-Based Knowledge Test Proctoring and eLearning: Government Experience Awards
Government Technology Magazine
Automated Touchscreen Terminals in our field offices provides customers a more convenient testing experience.

CUSTOMER ENGAGEMENT


2021 AAMVA Awards Program Fostering a Tradition of Excellence American Association of Motor Vehicle Administrators
Steps to Protect Health & Safety of Customers and Employees: News Release
AAMVA
Media receives important COVID-19 protocols and information to share with Californians.

Social Media: COVID-19 Response
AAMVA
Comprehensive information campaign keeps Californians informed about COVID-19 related impacts to services and programs.

Rules of the Road Video Tutorials: Internally Produced Videos
AAMVA
Tutorial video series helps prepare first-time drivers to take their driving knowledge exam.

REAL ID LAX News Conference: Media Event
AAMVA
The DMV teams up with Los Angeles World Airports and Transportation Security Administration to inform Californians about REAL ID through media event.

REAL ID: Media Kit for LAX News Conference
AAMVA
A comprehensive information packet intended to provide clear and accurate information to Californians.

We Are the DMV: Public Service Announcement
AAMVA
The DMV recognizes team members who keep California’s transportation and economy moving.

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